Privacy Policy

It is very important to us that all our customers trust us to handle their personal data responsibly. This policy explains how we collect, use and protect your personal data including:

• what information we collect and why we need your personal data for certain things;
• how we share your personal data with others; and
• your rights under data protection laws.

It is Delicious Delivered’s policy to respect your privacy regarding any information we may collect from you across our website www.deliciousdelivered.co.uk.

Where Delicious Delivered collects and processes your personal data, it is the controller for the purposes of data protection laws including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the Data Protection 2018 (“the Act”) and / or any applicable legislation adopted by the United Kingdom post the United Kingdom ceasing to be a Member State of the European Union (“Data Protection Legislation”).

1. Information we collect

Log data When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit and the time spent on each page. 

Device data We may also collect data about the device you use to access our website. This data may include the device type and settings, operating system, unique device identifiers and location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. 

Personal information We may ask for personal information, such as your name, email, date of birth, phone/mobile number, home/mailing address, work address, payment information and social media profiles.

2. Legal basis for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have a legal basis for doing so. This depends on the services you use and how you use them, meaning we collect and use your information only where:

• it is required to administer your account with us and carry out our obligations arising from any contracts entered into between you and us so that we can process, order and deliver the services;
• it satisfies a legitimate interest such as for research and development, to market and promote our services and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
• we need to process your data to comply with a legal obligation (for example, detecting and preventing fraud, other forms of financial crime and other unlawful acts).

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place). We will not keep personal information for longer than is necessary. While we retain this information, we will implement a variety of security measures to maintain the safety of your personal information. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website. You accept that any transmission is at your own risk.

Your account is password-protected for your security and we accordingly advise that you maintain the privacy of your password. Furthermore it is recommended that you occasionally change your password to maintain this level of security.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

• to enable you to customise or personalise your experience of our website;
• to enable you to access and use our website, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; or
• to comply with our legal obligations and resolve any disputes that we may have.

4. Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including e-commerce platform providers, couriers, IT service providers, data storage, website hosts, content delivery networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
• third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in the United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these third parties. However, we may transfer data outside the UK or EEA where our service providers host, process or store data outside the UK or EEA. Where we do this, we will ensure that the transfer is to a country covered by the decision of the European Commission or is otherwise made in circumstances where we have put appropriate safeguards in place to protect your data in accordance with the applicable Data Protection Legislation. Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services. 

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. 

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication or on the website.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

You can consent to, or block the use of, specific cookies by activating the relevant settings in your browser or in the case of third party cookies - by contacting the third parties directly. We do not have access to the cookies which third parties place on the website, other than allowing them to be served. If you would like more information about these practices and to know your choices about not having this information used by certain of these companies, please visit www.youronlinechoices.com and www.networkadvertising.org/choices. In order to use some parts of our site, you will need to consent to cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our site may not work properly and you may not be able to access all or part of the site.

Generally, there are the following categories of cookies:

1. Strictly Necessary cookies: these cookies are essential for the operation of the website. They often improve the usability of the website for you by allowing you to proceed through many pages of the website quickly and easily without having to authenticate or reprocess each new area you visit.
2. Performance and analytics cookies: these cookies analyse how you use the site and to monitor performance so that we can provide a high quality experience to you and quickly identify issues that may arise. We also use cookies to understand, improve, develop and research products, features and services, to collect usage, viewing, logs, and technical information about you (such as event data), and to create logs and record when you access our site from different devices, such as your work computer or your mobile device.
3. Targeting cookies: these cookies are used to serve users with content and adverts, and to collect information about your browsing habits and usage of the website to make adverts more relevant to you based on your visits to this and other websites. We may use remarketing technologies to enable third parties to display relevant and personalised ads to users through their networks. They are also used to limit the number of times users see an advert as well as help measure the effectiveness of an advertising campaign.
4. Social media cookies: We may use various social media and other third party features on our website including Facebook, Twitter, Pinterest, YouTube and LinkedIn. These companies may use cookies or link your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise.

8. Third Party Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

9. Changes to this policy

We keep this Policy under regular review and in the event we make any changes we will place an updated version on our website. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

10. Contact us

You have the right to make a complaint or to request a copy of your information, to change your information, request any deletion of information and to opt out of marketing by emailing us at enquiries@deliciousdelivered.co.uk